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Terms of Service

ImmiGrant — Terms of Service Last updated: November 2025

1. Acceptance of Terms​

By downloading, accessing or using the ImmiGrant mobile application (“App”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the App.

2. No Professional Advice; Reliance​

The App provides general, informational tools only. It does not provide legal, migration or professional advice and must not be relied upon as such. For advice about your circumstances, consult the Department of Home Affairs or a registered migration agent or lawyer. ImmiGrant is not affiliated with, endorsed by, or sponsored by the Australian Government or the Department of Home Affairs.

3. Description of Service​

ImmiGrant, developed by Ayden Mich trading as Kindled Studio (“Kindled”, “we”, “our”), enables users to:

  • display a searchable list of publicly available processing-time ranges for visa subclasses;
  • record their own visa details for personal tracking on a watchlist;
  • view news and updates from the Department of Home Affairs.

Operational note: The methods used to display information may change from time to time without notice. These methods are provided at a high level for transparency and are not service-level commitments.

3A. Emails & Notifications​

  • You consent to receive transactional/service emails related to your account. You can manage preferences in settings; disabling may limit functionality.
  • Marketing emails. Each message includes sender identification and an unsubscribe.

4. User Responsibilities​

4.1 Account Security​

You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of unauthorised use.

4.2 Accurate Information​

Provide truthful, current visa details if you choose to enter them.

4.3 Acceptable Use​

Use the App only for personal visa-tracking. You must not:

  • misuse, disrupt, or reverse-engineer the App or its systems;
  • impersonate any person or entity;
  • input fabricated or misleading visa data;
  • provide or hold out the App as immigration advice or a substitute for professional advice.

5. Purchases and Payments​

A limited free tier may be offered at our discretion and may change at any time. We may introduce paid features in the future.

6. Intellectual Property​

All content, software, and branding in the App are the property of Kindled and protected by law. You receive a personal, non-transferable licence to use the App as set out in these Terms.

7. Data and Privacy​

Personal information is handled in accordance with our Privacy Policy. You retain ownership of your information.

8. Disclaimers​

The App provides informational tools only; it is not a substitute for official sources or professional migration advice. Always verify information with the Department of Home Affairs or a registered migration agent.

8.2 Service Availability​

The App may be unavailable due to maintenance or technical issues. We are not responsible for temporary interruptions.

8.3 Warranty​

The App is provided “as is” and “as available,” without express or implied warranties to the maximum extent permitted by law.

8.4 Data & Figures​

Processing-time figures are derived from public sources and may be incomplete, outdated or inaccurate. They are indicative only and not predictive. Always verify with official sources.

8.5 Third-party Content & Services​

The App may display third-party links, news feeds and data. We don’t control, endorse or warrant third-party content or services (including app stores, analytics, or notification providers) and aren’t responsible for their availability, accuracy or security.

9. Limitation of Liability​

9.1 Non-excludable rights​

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other laws that cannot be excluded.

9.2 Cap​

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the App or these Terms is limited to the amount you paid to us for the App in the 12 months before the event giving rise to liability.

9.3 Excluded losses​

To the maximum extent permitted by law, we are not liable for any indirect, special, incidental, punitive or consequential losses, loss of profits, loss of data, goodwill or business interruption.

9.4 Carve-outs​

The above limits do not apply to liability that cannot legally be limited or excluded.

10. Indemnity​

You agree to indemnify and hold harmless Kindled, its directors, employees and affiliates from claims or damages arising from your use of the App or violation of these Terms.

11. Termination​

11.1 By You​

Delete your account at any time via the App settings.

11.2 By Us​

We may suspend or terminate accounts for misuse or breach. We may discontinue the service with thirty (30) days’ notice to active users. Upon termination, your right to use the App ends immediately.

12. Governing Law and Dispute Resolution​

These Terms are governed by the laws of New South Wales, Australia. The courts of NSW (and courts that may hear appeals from them) have non-exclusive jurisdiction. You must first contact us at support@kindled.app to attempt resolution in good faith.

13. Changes to Terms​

Material changes will be communicated in-app and/or by email. Continued use after an update constitutes acceptance of the revised Terms.

14. Severability​

If any provision is found unenforceable, the remainder of the Terms stays in effect.

15. Force Majeure​

We are not responsible for any delay or failure caused by events beyond our reasonable control (including outages of third-party services, network failures, or changes to app-store policies).

16. Age Requirement​

The App is not directed to persons under 16. Do not use the App if you are under 16.

17. Government Content & Attribution​

We may display or link to public government information with attribution where required. We do not use government logos or symbols and do not imply endorsement.

18. Contact​

Email: support@kindled.app In-app: support form Website: kindled.app

19. App Store Terms​

When you download the App from Apple or Google, you also agree to the applicable store terms. Apple and Google are not responsible for providing maintenance or support for the App. To the extent allowed by law, Apple/Google have no warranty obligations for the App. Apple is a third-party beneficiary of these Terms and may enforce them against you.